Terms & Conditions

This page (together with our privacy policy and acceptable use policy) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.seasaltcornwall.co.uk (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Information about us

We operate the website www.seasaltcornwall.co.uk. We are Seasalt Limited, a company registered in England and Wales under company number 02259954 and with our registered office at Unit 8 Falmouth Business Park, Bickland Water Road, Falmouth, Cornwall TR11 4SZ. Our VAT number is GB 163 0367 27.

Service availability

Our site is only intended for use by people resident in the countries listed in delivery policy and costs. We do not accept orders from individuals outside those countries.

Your status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are purchasing the products outside the course of your normal business or trade and not for resale

How the contract is formed between you and us

After placing an order, you will receive an Email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (Despatch Confirmation). The contract between us (Contract) will only be formed when we send you the Despatch Confirmation.

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

Stock availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item we will cancel your order immediately and let you know by email.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

Conformity of the products

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.

Price and payment

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

If you are ordering from the U.K or European Union all prices are shown in sterling and include 20% VAT on adult’s clothing and 0% VAT on Seasalt Gift Cards. If you are ordering from outside the UK and European Union or from the Channel Islands, all prices are shown in sterling and exclude VAT.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

If you are ordering from outside the UK or European Union, your order will be supplied VAT free and a copy of your ex VAT receipt will be despatched with your goods. As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches the country you live in. You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on the country you live in (for example, the threshold for goods imported to United State of America is $800, and Canada is $20CAD). Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your local customs office for more information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. All prices include VAT or GST where applicable.

Seasalt Gift Cards

Seasalt Gift Cards can be purchased online, in Seasalt shops or over the phone, from our Customer Services team.

Seasalt Gift Cards are available from a minimum value of £5 to a maximum value of £500.

Your Seasalt Gift Card will be valid for 24 months from the date given on its face.

After 24 consecutive months your Seasalt Gift Card will expire and the balance on the card will be lost.

Seasalt Gift Cards can be used online, in Seasalt shops or over the phone with our Customer Services team. To find your nearest shop, please visit www.seasaltcornwall.co.uk/locations.

To use an Email Gift Card, download it following the instructions in the email.

You can spend your Seasalt Gift Card at www.seasaltcornwall.co.uk or in any Seasalt shop (not including stockists).

To use your Seasalt Gift Card online, select ‘Redeem a Gift Card’ at the checkout, then enter the 16-digit number and PIN.

To use your Seasalt Gift Card in a Seasalt Shop, simply show your Email Gift Card on your phone or tablet or print your Seasalt Gift Card PDF and present it at the till.

If you’d like to spend your Seasalt Gift Card on something that costs more than the Gift Card value, you will simply need to pay the difference.

If you’d like to spend your Seasalt Gift Card on something that costs less than the Gift Card value, the amount of your purchase will be deducted and you can then use the remaining balance for future purchases. We are not able to give change.

Seasalt Gift Cards cannot be exchanged for cash.

Balances from a Seasalt Gift Card cannot be transferred onto another Seasalt Gift Card. Seasalt Gift Cards cannot be used to purchase Seasalt Gift Cards.

For balance enquiries, please ask in any Seasalt shop or check your balance online at www.seasaltcornwall.co.uk/customer/check_giftcard_balance.

Take care of your Seasalt Gift Card, as you would cash – Seasalt will not accept liability for lost, stolen or damaged Seasalt Gift Cards.

Seasalt will cancel the value of the Seasalt Gift Card where the fraudulent use of a credit card is suspected.

If you’d like to refund or exchange something purchased with a Seasalt Gift Card the Seasalt Refund Policy will apply. This does not affect your statutory rights.

Seasalt reserves the right to amend our Seasalt Gift Card Terms & Conditions at any time and to take appropriate action, including the cancellation of the Gift Card, if we deem such action necessary. This does not affect your statutory rights.

Seasalt reserves the right to refuse to accept a Seasalt Gift Card in payment or part, where it reasonably suspects that the Seasalt Gift Card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.

Seasalt Gift Cards will be verified at the time of payment and each individual shop reserves the right not to accept any Gift Card if it has or appears to have been forged, damaged, defaced or otherwise tampered with.

Mispricings

Despite our best efforts, items in our online shop may occasionally be mispriced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before the Despatch Confirmation is sent out. For the avoidance of doubt, Seasalt shall be under no obligation to honour the incorrect price or Order.

To pay for your order

Payment for all Products must be by credit or debit card or by PayPal. We accept payment with Visa, MasterCard and American Express credit cards, as well as Maestro, Visa Electron and Visa Debit cards.


We do not accept payment by cheque.  

 

You can only see our price list in sterling, but we accept card payments from anywhere in the world.

If you prefer not to send your card details over the Internet, you may contact us directly at the following telephone or fax number below to complete your order:

Tel: +44 (0) 1326 640075 Fax: +44 (0) 1326 640384

Our Customer Service representatives are available between 8:00 am and 8.00 pm (GMT) Monday to Friday, 8:00 am and 5:00 pm Saturday, and between 10:00 am and 4.00 pm on Sunday. Alternatively email us contactus@seasaltcornwall.co.uk, and we will get back to you as soon as possible.

To protect credit and debit cardholders, all payments are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 1326 640075 or click here to inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

Our Customer Service representatives are available between 8:00 am and 8.00 pm (GMT) Monday to Friday, 8:00am and 5:00 pm Saturday, and between 10:00 am and 4.00 pm on Sunday

All complaints will be acknowledged within 1 working day and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our service.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with the resolution of our complaints process, Alternative Dispute Resolution is available, including online dispute resolution at http://ec.europa.eu/consumers/odr/

General T's & C's

Risk and title

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to us at Unit 8 Falmouth Business Park, Bickland Water Road, Falmouth, Cornwall TR11 4SZ or contactus@seasaltcornwall.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

Nothing in this clause limits or excludes any liability for fraud.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

#FeelGoodFriday

The #FeelGoodFriday competition closes at midnight on the Sunday after the competition goes live on Facebook. The winner(s) will be chosen at random and will be tagged in their original comment. The winner(s) must contact Seasalt via the email address provided (competitions@seasaltcornwall.co.uk) within 72 hours in order to confirm acceptance and arrange receipt of their prize. Should the prize not be claimed within 72 hours, a new winner will be selected at random. The prize will be stated in the competition post and is subject to availability. By entering the competition you have the legal capacity to do so and agree to these terms and conditions. There is no entry fee and no purchase required. The competition is open to people aged 18 or over, except employees of Seasalt or anyone professionally associated with this promotion. Prizes are non-transferable and non-exchangeable. No cash or credit alternatives available. If, due to circumstances beyond their control, Seasalt is unable to provide the stated prize, they reserve the right to award a substitute prize of equal or greater value. Seasalt’s decision is final and no correspondence will be entered into. Seasalt reserves the right to cancel or suspend the competition where necessary. Your statutory rights are not affected.

Winners agree to the use of their name for promotional purposes. This competition is governed by English law and entrants submit to the jurisdiction of the English courts.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.

3 for 2 on St Eval & Trevarno

Offer applies to selected gifts for bath, body & home, including items from Trevarno and the St Eval Candle Company, for a limited time only. Lowest priced item free when you buy any three selected items. Offer applied automatically at checkout. Valid online and in shops, excluding Seasalt Clarks Village, Seasalt Sale Shop Lichfield and Seasalt Sale Shop Penryn. Cannot be used in conjunction with any other offer, multi-buy deal, promotion, Seasalt Guernsey 10% discount or in any third party stockist. Not valid on previous purchases. Subject to availability. No alternatives available.

Use and Disclosure of Information

Your information is treated in accordance with our Privacy Policy. If you joined us after 25 May 2018, neither we nor third parties will ever send you marketing information unless you have positively consented to our doing so when you registered with us. You can change your marketing contact preferences at any time by clicking the unsubscribe button at the bottom of any email communication you received from us, and by calling Customer Services on 01326 640075. If you wish to opt-out of communications from us, you can also send an email to contactus@seasaltcornwall.co.uk. Neither we nor third parties will ever send marketing information to customers who are opted out of receiving it.