EXTENDED CHRISTMAS RETURNS
Don't worry, if your gifts aren't right for any reason, you can return them to us by 13th January 2016 or 28 days after purchase, whichever is longer. Just make sure items are unused and as good as new and we'll arrange a refund or exchange.
Please note we are unable to accept returns or exchanges on underwear unless the item is faulty.
We love creating beautiful clothes just for you, but if you find your order isn't quite right – for whatever reason – don't worry, we've got a 'no quibbles' returns policy.
- You have 28 days to return or exchange an item for a different colour or size, if it’s the same price or less.
- Fill in the exchanges and returns form which can be found on your delivery note. Tear along the perforated lines and include with your items.
- Please return all items unworn, clean and with the tags on. For hygiene reasons, underwear cannot be returned or exchanged unless faulty.
- Using the original packaging attach the pre-paid Returns Address Label.
- It’s important to obtain Proof of Postage from your Post Office counter when you return your parcel to us.
- You can also return your parcel via Collect+. To use the Collect+ service go to www.collectplus.co.uk to arrange and pay for the return of your parcel.
- Once we’ve received your order we’ll post your new exchange back to you within 10 working days.
Alternatively you can take them item into your nearest Seasalt shop along with the Returns Form and our team will be happy to organise an exchange or refund. We’re unable to refund Paypal orders in store, but we happily take them on your behalf to be returned to the warehouse for a refund to be issued.
Returns address: Seasalt, Unit 8 & 9, Jon Davey Drive, Treleigh Industrial Estate, Redruth, Cornwall, TR16 4AX
We work hard to ensure that everything from Seasalt reaches you in tip top condition. However, if your order is not as you would expect please just give us a call and we'll sort it out as quickly as possible.
For further information please see our full terms and conditions.