Returns

If you find your order isn't quite right – for whatever reason – don't worry, we've got a 'no quibbles' returns policy.

  • You have 28 days to return your items.
  • Don’t worry if you have bought (or received) a gift and it’s not quite right. From the 28th October 2019, we’ve extended our ‘no quibbles’ returns period until the 17th January 2020. Proof of purchase required. This does not affect your statutory rights.
  • Fill in the returns section on your delivery note and pop it in the bag with the items you want to return.
  • Please return all items unworn, clean and with the tags on. For hygiene reasons, earrings, underwear and tights can’t be returned unless they are faulty. Swimwear must be tried on over your underwear and returned to us unworn and with hygiene strips in place.
  • Refunds will be made to the payment method you used on the original order. Please note, this may take between 5-10 working days to appear from the date that you receive the refund confirmation email.

You can return items you’ve bought online by post or CollectPlus. Alternatively, just pop in to your nearest Seasalt shop with the returns form that came with your order or proof of purchase.

We can’t refund Paypal orders in our shops, but we’ll be happy to send them on to the warehouse for you.

Please be aware we cannot refund items that were sold as faulty, unless the item develops a new and distinct fault from the one originally advertised.

Unfortunately we are unable to refund or exchange ROI purchases in our UK shops or UK purchases in ROI shops but we'll happily send them on to our returns department to process for you.

For international orders we are working with ReBOUND to offer our customers easy returns at the best possible price. 

Countries Eligible for ReBOUND

Australia Flag

Australia

Austria Flag

Austria

Belgium Flag

Belgium

Bulgaria Flag

Bulgaria

Canada Flag

Canada

Christmas Island Flag

Christmas Island

Croatia Flag

Croatia

Cyprus Flag

Cyprus

Czech Republic Flag

Czech Republic

Denmark Flag

Denmark

Estonia Flag

Estonia

Finland Flag

Finland

France Flag

France

Germany Flag

Germany

Hong Kong Flag

Hong Kong

Hungary Flag

Hungary

Ireland Flag

Ireland

Italy Flag

Italy

Latvia Flag

Latvia

Lithuania Flag

Lithuania

Luxembourg Flag

Luxembourg

Malta Flag

Malta

Netherlands Flag

Netherlands

New Zealand Flag

New Zealand

Poland Flag

Poland

Portugal Flag

Portugal

Romania Flag

Romania

Russian Federation Flag

Russian Federation

Slovak Republic Flag

Slovak Republic

Slovenia Flag

Slovenia

Spain Flag

Spain

Sweden Flag

Sweden

United States Flag

United States

To register your return, please head to our international returns page and follow the steps below:

1. Tell us your order number

2. Add your personal information, including contact details

4. Choose how you’d like to return your parcel

5. Print your returns label

6. Package your return, including your completed returns form

7. Stick your returns label onto your parcel

8. Drop the parcel at your nearest drop-off location

It may take up to 14 days, from the day of sending, for your return and refund to be processed.

If you are returning a faulty item, please contact our Customer Service team before registering your return.

Returns address:

Seasalt, Unit 8 & 9
Jon Davey Drive
Treleigh Industrial Estate
Redruth
Cornwall
TR16 4AX

Postmark

By Post

Attach the pre-paid Returns Address Label to the original packaging. If you can’t find your UK Freepost label, you can create and print new one on the Royal Mail's site - just fill in your details and order number. You’ll get a confirmation email with all the details you need to return the parcel. Make sure you get a Certificate of Posting from the Post Office when you send it back.

CollectPlus

Go to www.collectplus.co.uk to arrange and pay for the return of your parcel.

Stockists/Department Stores

If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from. We usually find our stockists are very accommodating. However, if you have any problems, just contact our customer services team on 01326 640075

International Returns

For international orders we are working with ReBOUND to offer our customers easy returns at the best possible price. To register your return, please head to our international returns page.If you are returning a faulty item, please contact our Customer Service team before registering your return.

Faulty Goods

We work hard to make sure that everything from Seasalt reaches you in tip top condition. However, if your order is not as you’d expect, just give us a call and we'll sort it out as quickly as possible.

To find out more, please see our full terms and conditions.

More questions about delivery?

Take a look at our FAQ'S or call Sophie Cotton and her friendly customer services team on 01326 640075

Seasalt customer service