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Cookie Policy

What are cookies?

Cookies are small text files that are stored by the browser (for example, Google Chrome or Safari) on your computer, tablet or mobile phone, but only if you agree to them.  

Cookies help us to distinguish you from other users of our website. They tell us about how you are using our site, so that we can remember your choices (e.g. what you’ve put in your basket) and improve your shopping experience with us. 


How does our website use cookies?

A visit to a page on our website may generate the following types of cookie:

  • Functional cookies
  • Cookies relating to live chat
  • Analytics cookies
  • Advertising cookies
  • Other third-party cookies

Functional cookies

These cookies are used to provide you with an excellent shopping experience. Without these cookies, you may struggle to use the website. The information collected is anonymous. Examples include:

  • Cookies to determine whether the ‘Join Seasalt Friends’ popup has been shown.
  • Cookies to recognise when an item has been added to the basket.
  • Cookies to store your recently viewed items.

Cookies relating to live chat

We use third party service providers, like Freshworks Inc ("Freshworks") to enable interaction with you on our website. As a data processor acting on our behalf, Freshworks automatically receives and records certain information of yours like device model, IP address, the type of browser being used and usage pattern through cookies and browser settings. Freshworks performs analytics on such data on our behalf which helps us improve our service to you. You can read about the cookies Freshworks' sets in their cookie policy here.

Analytics cookies

We use software provided by other organisations (e.g. Google Analytics and IBM Coremetrics) to collect data on how you use our website. This information helps us to make improvements to the website and identify when errors have occurred.

These cookies collect anonymous information such as what pages you have viewed, what content and functionality you have interacted with, the date and time you visited the site, and what hardware, software and browser you use.

These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.

We don’t use cookies to collect sensitive information such as payment details and passwords. 

Advertising cookies

We work with third-parties such as Google and Bing to provide targeted adverts. The use of these tools can tell us when you visited our website, the pages that you visited and the links you followed. This information will be used to make advertising more relevant to your interests.

We also set cookies when you click on a link in one of our ‘Seasalt Friends’ emails. These cookies enable personalisation of marketing materials to help us send relevant communications to registered visitors.

Other third-party cookies

On some pages of our website, other organisations may also set their own cookies. Our website cannot access these cookies. For example, on our product pages you can share the page via Facebook, Twitter or Pinterest. The organisation that has created the button will record that you have done this.

Company/SoftwareClassificationPurpose Functionality These cookies are used for the PayPal payment method we offer at the checkout. Targeting These cookies carry information about how you use our website and any advertising you may have seen before visiting our website. Functionality This cookie allows the ‘share this’ function of the website.
Freshworks Performance These cookies store website analytics information for visitor information and source. Performance These cookies carry information about how you use our website and any advertising you may have seen before visiting our website.
They also help us show you relevant information. They work by identifying your browser and device. Functionality, Performance, Analytics These cookies allow us to estimate our audience size and usage.
They allow Google Tag Manager to load script for the webpage. These cookies are necessary as without them the site may not load properly. Functionality, Performance These cookies allow us to recognise you when you return to our site. Functionality These cookies are set by YouTube to keep track of your preferences for YouTube videos embedded in our website.

How do I turn cookies off?

Most modern browsers will allow you to see what cookies you’ve got and delete these on an individual basis, block third party cookies, block cookies from sites, block all cookies and delete all cookies. Please note, if you choose to block all cookies from our website, some functionality may not work.

The following links provide further detail on how to manage your cookie settings:

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS.

We use the following analytics providers and you can opt out of their cookies by clicking on the following links:

Google Analytics

IBM Coremetrics

You can turn off cookies generated by advertisers by going to the Your Online Choices site.

If you would like to contact us about cookies, please email:

Last updated: 20th September 2019