Customer Service

EXTENDED RETURNS

Don’t forget all Christmas gifts can be returned until 17th January 2020.

How can we help?

      • Bobbling or pilling is a natural occurrence in all good quality knitwear. Groups of short or broken fibres on the surface of the yarn become tangled, and this results in little balls of fluff. The bobbles can be removed by hand or with a bobble remover, but they are far easier to remove from a garment containing high quality yarn as opposed to a cheaper yarn mix item. The yarns we use are very high quality so the bobbling will decrease with wear and you’ll be left with a beautifully soft knit.

      • Visit our Caring for your Knitwear guide for useful tips on removing bobbles. You can also use our debobbling service. Pop into your nearest Seasalt shop and we’ll be happy to debobble your knitwear for you, or send it to our office in Redruth. Just print and complete this form, put it in the post bag with your garment, then create a freepost label. We’ll send your knitwear back to you once we’ve removed the bobbles (terms and conditions).

      • If the garment you’re interested in is lined, you’ll find the details of the lining composition on the product page for that item - just scroll down to the Product Details tab.

      • We use YKK who are the leading supplier of zips, so it’s rare that a zip is faulty.

         

        Two-way zips can take a little while to get used to, but it gets easier with practice.

         

        You need to make sure both the sliders (see diagram below) are right at the base of the zip (they will be on your left-hand side as you wear it). They should sit together quite neatly, with no space in between the zip sliders. The zip teeth above the sliders need to be as straight as possible.

         

        Once you’ve slid the right side base of the zip tape into both sliders on the left side, and it’s all in line, you should then be able to pull the top slider up the zip to fasten the coat. You might find it helpful to hold the base of the zip with one hand, so it’s stable, while you slide the top slider up – sometimes if the bottom slider moves slightly, then the tips are not perfectly married together and the zip won’t close because the teeth are misaligned.

         

        If you then want to open the bottom of the coat (using the bottom slider) then do this separately, after you’ve fastened the top slider.

        Zip diagram

      • We develop and design all of our products in Cornwall. We manufacture these products in a number of overseas countries, including Europe and China. A small collection of chocolate and pottery is made in the UK.

         

        We are members of the Ethical Trading Initiative (ETI). At Seasalt we have stringent requirements that our suppliers need to agree to before we start working with them. Our team regularly checks evidence of the suppliers’ facilities and working practices and they must all sign up to our business standards that are in line with the Ethical Trading Initiative Base Code (ETI).

      • You can find detailed measurements on the product page for the garment you’re interested in. Just scroll down to the bottom of the page and click the Measurements tab.

         

        For skirts, the measurement is taken from the top of the waistband to the hem, and for dresses, from the top shoulder seam to the hem.

      • You can find detailed measurements on the product page for the garment you’re interested in. Just scroll down to  the bottom of the page and click the Measurements tab.

      • We take care to make sure that we’re as accurate as possible with our measurements, however, fit can depend on body shape. You might find our customer reviews helpful. Just click on the anchor images to the right of the product that you are interested in to see feedback from other customers.

      • Some of our garments are designed to be oversized. Just order your usual size, and you should find that the garment hangs beautifully and is really easy to wear.

      • Selected stores stock our Plus range. If there’s a style you’d like to try, it’s worth giving the shop a call to check whether they’ve got it in stock. You can see our shop locations here.

         

        All our Plus size garments are available online, subject to stock availability.

      • Thank you for your enquiry. We're sorry to hear that the creases in your velvet item haven't dropped out.

         

        We wouldn't recommend ironing the surface, as this might damage the fabric. However, there is something else you might like to try: if your iron has a "continuous steam" setting (often used for items already hanging, e.g. curtains) this is extremely useful for reducing creases in garments. It's a similar process to the professional steamer machines used in many clothing shops.

         

        Simply hang the velvet item up, ensuring that it’s inside out. Then, from a distance, use the continuous steam setting on a low heat, to allow steam to penetrate the fabric without the iron actually touching the fabric. It's usually very quick and effective.

         

        Alternatively, you can hang the velvet item in a steamy environment, such as a bathroom, for a short while. The creases should naturally fall out.

         

        We hope this advice helps. If we can be of further assistance, please let us know.

      • Pop over to our RAIN® guide for full details.

         

        If you have any questions, our Customer Service RAIN® experts can help. Just call 01326 640075 or join us on Live Chat.

      • Yes. You can pop any of our RAIN® garments in the machine at home. See our RAIN® care guide for washing instructions.

      • Once we’ve received your parcel (you can track it using the number on your Royal Mail receipt) we’ll process your refund. This is usually within two or three working days, but it can also take a few days for the refund to show in your bank account. At very busy times, your refund may take a little longer. You can also log into My Account to see if the return has been processed.

      • As sea lovers, we are committed to reducing our environmental impact across the business, especially in terms of plastic consumption.

        Recently, we carried out a trial where we removed the inner plastic polybags that our clothes and accessories are in. We requested feedback from customers whose order was part of the trial.

        The overwhelming response has been positive and supportive of our efforts to deliver sustainable packaging. As a result, we have decided to remove the inner plastic bags across all orders, permanently.

        We will ensure that where a product does need a little more protection on its journey, it will be carefully wrapped in recyclable paper.

        This now means that where possible, 100% of our packaging can be easily recycled by our customer.

        This is a big step forward in removing single use plastic from your Seasalt orders.

      • Pop into your nearest Seasalt shop and we’ll be happy to debobble your knitwear for you, or send it to our office in Redruth. Just print and complete this form, put it in the post bag with your garment, then create a freepost label. We’ll send your knitwear back to you once we’ve removed the bobbles (terms and conditions).

      • TypeCostHow long will it take?
        Standard UK £4.00 incl. VAT
        (Free on orders over £50) 
        Please allow 3-5 working days.
        Next Day Delivery UK £6.95 incl. VAT Available on orders placed before 6pm, Mon-Thu and 3pm Fri.
        Channel Islands £6.95  exc. VAT Please allow 3-5 working days.

        Next day delivery is not available to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland, it also isn’t available on Bank Holidays. 

         

        Any next day delivery orders that are placed before 3pm are sent via DPD and will need a signature. Any orders that are placed between 3pm and 6pm Monday - Thursday will be delivered via Royal Mail. You can track your order by following the link in your despatch confirmation email or by contacting Customer Services on 01326 640075. If you place your order before 3pm it will be delivered by DPD. If you've given us your mobile number, you'll get a text message alert an hour before your parcel’s delivered. If you're not in, you can choose to have your parcel left with a neighbour, or rearrange delivery. If your order was placed after 3pm up until 6pm Monday - Thursday it will be delivered by Royal Mail and this will not require a signature.

         

        All standard UK orders are sent via the Royal Mail Track and Trace service.

      • Order before 6pm Mon - Thu and 3pm Fri for guaranteed delivery the following working day. Orders placed between Monday & Friday will arrive the next working day. Orders placed on a weekend or a Bank Holiday will take two days to arrive. Next day delivery is a signed for service on orders placed before 3pm and is not available to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland.

      • Location
        Cost
        How long will it take?
        Europe
        EU Member States *
        £8.95 inc. VAT Please allow 7-10 days from placing your order.
        Europe
        Non EU Member States *
        £7.08 exc. VAT Please allow 7-10 days from placing your order.
        Rest of the World ** £15.00 exc. VAT Please allow 14 days from placing your order.

        The prices above are based on our standard parcel size; if your order is larger, there may be an extra charge.

      • EUROPE *

         

        Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City State

         

        REST OF THE WORLD **

         

        Argentina, Australia, Bangladesh, Brazil, Canada, Chile, China, Colombia, Egypt, Ghana, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Moldova, New Zealand, Nigeria, Oman, Peru, Philippines, Qatar, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United States of America, United Arab Emirates, Vietnam

         

        International orders to Germany, Ireland, France, Netherlands, Spain, Italy, Belgium, Sweden, Denmark, Austria, Hungary & Greece are sent by a tracked delivery service, all other International orders are sent unrecorded.

      • We won’t need a signature for standard UK deliveries, but we will need one for next day deliveries. If you’ve given us a mobile number you'll get a text message alert before  delivery. If you're not in, you'll have the option for the parcel to be left in a safe place or to rearrange delivery. 

        If you haven't given us a mobile number and you’re not in when the parcel is delivered, we’ll leave a card with details on how to rearrange delivery.

      • Yes. For our standard UK delivery we use Royal Mail Track and Trace. When your order has been despatched we’ll send you a confirmation email which will include your tracking number. This can be used to track your order as it makes its way to your door.

      • Sorry, we don’t deliver to PO boxes outside the UK. If you have any questions, please contact our customer service team on 01326 640075.

      • Please check around your property. If Royal Mail are aware of a ‘safe place’ they may have left it there. It’s a good idea to check with your neighbours too. If you can’t find your parcel, please give our Customer Service team a call on 01326 640075.

      • Once Royal Mail pop your parcel on the van for the delivery that day, it can be marked as ‘delivered’ on the tracking details. If you don’t receive it by the end of the day and have not received a card from Royal Mail, then please contact Customer Service on 01326 640075.

      • We’re sorry about that! Please check your emails to see if we’ve been in touch to apologise for a missing item. It’s worth checking your junk mail too. If you haven’t received an email, please contact us with your order number and the details of the missing item.

      • Yes we do. All orders to the USA are sent via a tracked service and should arrive within 3 – 4 days of ordering.

      • Yes we do. All orders to the Australia are sent via a tracked service and should arrive within 3 – 4 days of ordering.

      • If you’re ordering from outside the UK or European Union, your order will be supplied VAT free and a copy of your ex VAT receipt will be despatched with your goods. As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches the country you live in. You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on the country you live in (for example, the threshold for goods imported to United State of America is $800, and Canada is $20CAD). Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your local customs office for more information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.

      • Yes. We’re sorry, but we can only offer free returns for customers in the UK.

         

        If you need to return an item, please fill out the returns slip and clearly mark the parcel as ‘Returned Goods’.

         

        If you’re returning an item that’s faulty, please contact our Customer Services team to arrange and authorise the return before you send the item back to us. We can only refund the cost of international return postage for faulty items if it’s agreed in advance.

      • You can download and print a new label here: https://www.royalmail.com/track-my-return/create/922

         

        If you don’t have an order number, just pop your name in this section and  make sure you include your contact details in the parcel.

         

        If you need help with this, or you don’t have a printer, just call our Customer Service team on 01326 640075.

      • You can return it to any Seasalt shop as long as you take the receipt with you.

         

        If you prefer to post the item, or it’s not convenient to visit a shop, you can download and print a freepost return label here.

         

        Please enclose, a copy of your receipt, your name, address, contact telephone number and reason for return (too big / small / faulty etc.).

         

        Once we receive your return, our Customer Service team will call you to arrange the refund.

      • Simply return the unwanted item for a refund and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange.

         

        Alternatively, you can exchange an item in any Seasalt shop (subject to stock availability). You’ll need to take your receipt with you. 

      • Seasalt, Unit 8 & 9
        Jon Davey Drive
        Treleigh Industrial Estate
        Redruth
        Cornwall
        TR16 4AX

      • We don’t generally re-stock products online as we release small collections each month, but some of our key pieces will return each season in new colours and/or prints.

         

        To be first to find out when new products become available, sign up to Seasalt Friends.

         

        Popular styles can sell out quickly, but with free standard UK P&P over £50 and free UK returns, it’s quick and easy to order online and try our latest styles at home.

         

        If you live near a Seasalt shop, you can call them to see if they have the item you’re looking for. If they do, they can reserve it for you for 24 hours. 

      • No. You need to proceed to check out before the item is reserved for you. 

      • Yes. Please feel free to call our Customer Service team on 01326 640075.

      • Sorry, we can’t make any changes to an order you’ve already placed, but there is a small window where orders can be cancelled. Please give our Customer Service team a call on 01326 640075. If they can cancel your order, they can then place a new order for the correct size or item.

        If we’re not able to cancel your order, then just pop it back to us using the freepost return label and we’ll arrange a refund when we receive it.

      • If you’ve only just placed your order, we may be able to cancel it for you (there’s a small window when we can do this). If we can’t cancel it, just pop it back to us using the freepost return label and we’ll arrange a full refund.

      • Please call our Customer Service team on 01326 640075. If your order hasn’t been processed yet, we may be able to amend the delivery address for you.

      • Log into My Account to see the status of all your orders.

      • Sorry, we can’t. Our despatch team aim to get orders shipped as quickly as possible.

      • Sorry! Please check your emails if case we’ve been in touch to apologise for a missing item (it’s worth checking your junk mail too). If you haven’t received an email from us, please get in touch with your order number and the details of the missing item.

      • You can pick up your card in any Seasalt shop (in the UK & CI only) from 15 June 2019.

      • Yes, you do need to give us a few details to sign up (your name and email address or address as a minimum). We will use your contact details to let you know about Seasalt offers, products and services that are the most likely to interest you. The GDPR allows us to do this as part of our legitimate interest in understanding our customers and providing the highest levels of service. As a member of the Loyalty Card scheme we will also send you news and information about Seasalt events that will enable you to earn more stamps. It also helps us check for fraud. If you decide you do not wish to share your personal data with us any more, you can ask us to delete it (please see our Privacy Policy for more details) but if you do this we may not be able to provide some of the services you have asked for.

      • Any personal information you provide will be treated in accordance with the GDPR (General Data Protection Regulation). Please see our Privacy Policy for further information.

      • The barcode on your card is linked to your personal details on our system. It will be scanned each time you make a purchase.

      • No, It’s free and easy to start collecting stamps today.

      • No, the Seasalt Shop Loyalty Card is purely for collecting stamps. It cannot be exchanged for cash and has no monetary value.

      • 1.  Pick up your card in any Seasalt shop

        2. Collect stamps by...

        • Signing up for the first time. We’ll start you off with a free welcome stamp.
        • Shopping! Earn 1 stamp for every £50 you spend in one transaction.
        • Introducing a friend. When they sign up, you’ll both get a stamp.
        • Signing up for our catalogues in one of our shops.
        • Coming along to selected shop events. We’ll email you, so you know when they’re happening.

        3. When you’ve collected 5 stamps, we’ll give you a £20 Gift Card.

      • For every £50 you spend in one transaction, you’ll get 1 stamp (if you spend £100, you’ll get 2 stamps).

      • We’ll give you stamps for anything bought up to a month before you got your loyalty card. Bring your loyalty card and receipts to any Seasalt Shop to claim them

      • Your card cannot be shared and stamps may not be given to other customers.

      • If you placed an order online, bring your despatch note into a Seasalt shop (UK & CI only) and we’ll give you a stamp(s). We are trying to encourage visits to our stores, as part of our commitment to the high street.

      • No, our Seasalt Shop Loyalty Cards are for use in Seasalt shops (in the UK & CI only).

      • No problem, simply bring it in with your receipt next time you’re passing.

      • Unfortunately, we cannot replace lost or stolen Seasalt Shop Loyalty Cards.

      • Damaged Seasalt Shop Loyalty Cards may be replaced at our discretion.

      • No, you can collect stamps on your Seasalt Shop Loyalty Card until it is full!

      • Absolutely, simply pick up another card in any Seasalt shop.

      • Please take your completed Seasalt Shop Loyalty Cards into any Seasalt Shop (in the UK & CI only). We’ll give you a £20 Gift Card for each completed Seasalt Shop Loyalty Card.

      • Count your stamps. When you have 5, we’ll exchange your full loyalty card for a £20 Gift Card. See Gift Card T&Cs

      • Please contact our friendly Customer Services team on 01326 640075.

      • We don’t generally share discount codes, but if you’d like to sign up to Seasalt Friends we’ll make sure that you’re the first to know about our latest offers and news. We’ll also send you a special treat on your birthday!

      • Special offers, such as 2 for 1, are automatically applied at the checkout. Promotion codes are very easy to use – you just need to type the code into the box provided in your shopping bag. Sign up to Seasalt Friends to make sure you’re the first to know about our latest offers and news.

      • Please check the Terms and Conditions and the expiry date on your code. If the date is valid and the code still isn’t working, please give our Customer Service team a call on 01326 640075 or pop onto a Live Chat with us.

        Many promotional codes only work on full price items and don’t work with other discount offers.

        We don’t use discount code websites, so any codes from these sites aren’t valid.

      • At Seasalt we understand that to be successful we need to grow sustainably. We are committed to doing business responsibly by caring for our people, supporting the communities around us and minimising our environmental impact. We have a dedicated sustainability team working on our social and environmental responsibilities, and a network of Guardians across our teams to support Seasalt’s sustainability commitments. We are currently working towards becoming B Corp certified, which is a business that meets the highest standards of social and environmental performance, transparency and legal accountability to balance profit and purpose.

        Read more about sustainability at Seasalt

      • To raise money for charity as part of Seasalt Giving we donate 20p from the sale of every pair of single socks. Thanks to our customers, we raised over £50,000 in 2018. Read more about Seasalt Giving here

      • We’re currently working with national charity, Hospital Rooms, who use art to improve the wellbeing of mental health patients and Cornish charity, Mylor Sailability, which runs sailing and powerboat sessions for people with disabilities.

        We also support charities local to each of our shops and donate our handmade window props to local schools and community projects.

        As well as providing charities with financial support, we also share our time and skills through our volunteering programme.

      • We rotate our local Seasalt Giving charities each year and will be taking applications for 2020 in September 2019. If you are a registered charity local to one of our shops and would like to be considered for volunteering or funding please pop in and speak to one of the team. If you are a local community project, hospital or school and would like to reuse our hand-made window props then please ask in store.

        Find out where our shops are located

      • Our primary manufacturers are based in China, India, Turkey, Vietnam and Bulgaria, while our footwear is largely made in Spain and Portugal. We are committed to working in partnership with our suppliers to produce the best quality product while working towards a more robust and transparent supply chain. The country of origin is clearly stated on each product label and in the product details online.

        We regularly look at the feasibility of manufacturing in the UK but we are yet to find UK partners who can deliver the quality and value for money that our customers expect. We support UK manufactured product where possible, and sell Leach pottery, Trevano Skincare and James Chocolate, which are all produced in the south west of England.

      • We are committed to using natural fibres wherever possible. Over 60% of our fabrics are made of 100% natural fibres, including organic cotton, cotton, bamboo, linen and wool. We are proud to have been the first clothing company to achieve Soil Association organic cotton GOTS certification in 2005. We created our trademarked waterproof organic cotton fabric Tin Cloth®, and we continue to innovate and work towards more sustainable fabric options.

      • We do and all of the dyes and chemicals we use in production conform to the EU regulations for the restricted use of chemicals REACH, and we spot check suppliers every season. We have a detailed Production Standards Manual that clearly sets out what chemicals can and can’t be used in the production of our clothing.

      • Manufacturing products abroad comes with a responsibility to the partners we work with as well as their employees.

        We work with trusted suppliers and commit to long term relationships to ensure the best quality product and to make sure we have an in-depth understanding of each supplier, their facilities and working conditions. Our Design, Buying and Technologist teams are in daily contact with our suppliers and make regular visits to carry out audits and our suppliers visit us here in Cornwall as well.

        We are members of the Ethical Trading Initiative and our Compliance and Ethics team makes sure that all our suppliers commit to the ETI Base Code of practice, an internationally recognised code of labour practice designed to protect workers’ rights. You can read more about this in our Sustainability Report

      • Our Production Standards Manual requires all our suppliers to commit to high standards of animal welfare. We only source leather and suede that is a by-product of the food industry, where animals have been treated in a humane way and we work with Leather Working Group accredited tanneries.

        Our wool yarns are sourced exclusively from farms that do not practice mulesing and use responsible harvesting methods, such as clipping and shearing. We do not use Angora in our products.

        Read more in our Purchasing Policy

      • We recognise that the way we run our business has a direct impact on the planet. We are working hard to improve our environmental performance in all areas of the company. By making responsible decisions about decreasing waste, energy use, travel and water use, we are committed to reducing our carbon footprint. If you would like to read more about how we are doing this, you can find more information in our Sustainability Report

      • We are working to eliminate the use of all unnecessary consumable materials at Seasalt, including single-use plastic in our packaging. We have already removed 18 tonnes of single-use plastic from our business each year by replacing mailbags, packing tape and bubble wrap with environmentally friendly and recyclable alternatives. We’ve also removed the individual plastic garment bags from our all online orders, which we collect and recycle through our partners.

        If you would like more information on sustainability at Seasalt then please visit the sustainability page on our website or email customer services.

      • Yes, our cards can be redeemed in Seasalt shops and on our website. They cannot be redeemed in our Clonakilty shop.

      • You can start using your Gift Card as soon as you receive it in the post or by email.

      • Gift Cards can be delivered by any chosen delivery method available in your chosen country at the checkout.

      • No, our Gift Cards can only be used in Seasalt shops, on the Seasalt website or over the phone with our Customer Services team.

      • Please take care of your Gift Card, Seasalt cannot accept liability for any lost, stolen or damaged Gift Cards.

      • If you return an item you purchased with a Gift Card, any refund will be made back onto a new Gift Card.

      • When purchasing a Gift Card, payment will be taken when you place your order. If you are redeeming a Gift Card, the balance on the card will reduce when you place your order.

      • If you cancel an order that was paid for with a Gift Card, the refund will be made back onto the Gift Card used to pay.

      • You can check the amount on your Gift Card by visiting our check balance page, asking in a Seasalt shop or by calling our Customer Services team on 01326 640075.

      • No, any remaining balance can be used for future purchases.

      • You can top up your Gift Card in a Seasalt shop but for now, we are not able to do this online.

      • Your Gift Card will be valid for 24 months from the last time it was used.

      • If you have a complaint or problem with any aspect of our service or our products, please contact our Customer Service team on 01326 640075 or email us. We take all complaints extremely seriously and we will address any problems quickly and effectively.

        If you’ve got any other queries, please get in touch and we’ll do our best to help.

      • Pack it jacket, Buttercup floral marine Pack it jacket, Brolly geo dark voyage. Pack it jacket, Lino drops granite.

        It has come to our attention that there is a very small chance that there could be small fragments of metal in the garment. Only Brolly geo dark voyage, Buttercup floral marine & Lino drops granite colours are affected. These were available for purchase between 4th - 28th March.

        We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return this jacket to any Seasalt Shop, or by post to our distribution centre.

        You can return it to any Seasalt shop – if you have your original receipt, please bring it with you, however this won’t be essential. The team will be able to issue you with a full ‘no quibble’ refund or an exchange for a new Pack it Jacket that has been thoroughly checked.. You can find a full list of shops here: https://www.seasaltcornwall.co.uk/locations

        If you prefer to return the Jacket by post, you can visit https://www.royalmail.com/track-my-return/create/922 where you can create and download a freepost return label. Please include your order number or name when prompted.

        As soon as we receive the Jacket, we’ll issue you with a refund or an exchange. Please include a note in the parcel to state which option you’d prefer and your telephone number.

        If you have any questions or require assistance with the freepost label, please do contact our Customer Services Team on 01326 640075.

        Customers outside of the UK, please e-mail contactus@seasaltcornwall.co.uk and our customer service team will be pleased to help.

      • Camilla Clogs
        all colours:
        Brick
        Stormcloud


        Camilla Clogs

        It has come to our attention that there is a very small chance that the pins securing the ankle strap could become loose which could have the potential to cause injury. All colours may be affected.

        We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return these clogs to any Seasalt Shop, or by post to our distribution centre.

        If you have your original receipt, please bring it with you, however this won’t be essential. The store team will be able to issue you with a full ‘no quibble’ refund.

        If you prefer to return them by post – please contact our Customer Services Team on 01326 640075 who will be pleased to send you a freepost return label.

        If you have a complaint or problem with any aspect of our service or our products, please contact our Customer Service team on 01326 640075 or email us. We take all complaints extremely seriously and we will address any problems quickly and effectively.

        If you’ve got any other queries, please get in touch and we’ll do our best to help.

      • It has come to our attention from the supplier that there is a very small chance the product may have minute shards of glass within the salt. We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return the full set to either any Seasalt Shop, or by post to our distribution centre.

        You can return it to any Seasalt shop – if you have your original receipt, please bring it with you, however this won’t be essential. The team will be able to issue you with a full ‘no quibble’ refund. You can find a full list of shops here: https://www.seasaltcornwall.co.uk/locations.

        If you prefer to return the set by post, you can visit https://www.royalmail.com/track-my-return/create/922 where you can create and download a freepost return label. Please include your order number or name when prompted.

        As soon as we receive the set, we’ll issue you with a refund. If you have any questions or require assistance with the freepost label, please do contact our Customer Services Team on 01326 640075.

      • It has come to our attention from the supplier that there is a very small chance the product may have minute shards of glass within the salt. We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return the full set to either any Seasalt Shop, or by post to our distribution centre.

        You can return it to any Seasalt shop – if you have your original receipt, please bring it with you, however this won’t be essential. The team will be able to issue you with a full ‘no quibble’ refund. You can find a full list of shops here: https://www.seasaltcornwall.co.uk/locations.

        If you prefer to return the set by post, you can visit https://www.royalmail.com/track-my-return/create/922 where you can create and download a freepost return label. Please include your order number or name when prompted.

        As soon as we receive the set, we’ll issue you with a refund. If you have any questions or require assistance with the freepost label, please do contact our Customer Services Team on 01326 640075.

      • It has come to our attention from the supplier that there is a very small chance the product may have minute shards of glass within the salt. We’re really sorry for this fault, it’s not reflective of the high standards that we aim to achieve, but to ensure our customers safety, we’ve decided it’s important to ask you to return the full set to either any Seasalt Shop, or by post to our distribution centre.

        You can return it to any Seasalt shop – if you have your original receipt, please bring it with you, however this won’t be essential. The team will be able to issue you with a full ‘no quibble’ refund. You can find a full list of shops here: https://www.seasaltcornwall.co.uk/locations.

        If you prefer to return the set by post, you can visit https://www.royalmail.com/track-my-return/create/922 where you can create and download a freepost return label. Please include your order number or name when prompted.

        As soon as we receive the set, we’ll issue you with a refund. If you have any questions or require assistance with the freepost label, please do contact our Customer Services Team on 01326 640075.