Dear Seasalt Friends

Nobody could have foreseen what 2020 would bring and the Prime Minister’s latest announcement has prompted me to send this message regarding the forthcoming national lockdown in England this week. In a time of uncertainty, one thing has been very clear, this year has highlighted the strength of our Seasalt community, you have inspired us and we have found so many things to be thankful for. We have taken each step on this journey with the wellbeing of our community, you, our valued customers, our staff, suppliers and wholesale partners as our priority and we will continue to do so as we approach this second time of lockdown.

For those of you who have been able to visit our shops, we have been really pleased to see you again over the last few months, even under socially distanced circumstances. Sadly, with effect from this Thursday, our shops in England will temporarily close again until 2 December at the earliest, joining those already closed in Ireland. For now, our shops in Scotland, Wales and Belfast will continue to trade, including offering private shopping appointments, unless there are any further guidelines from the government. We can promise you that our fantastic store staff will be ready and waiting to welcome you back again as soon as we are advised that it is safe for us to reopen.

In the meantime, our teams are working hard to get your orders to you, offering an extended returns policy throughout the weeks ahead, in the hope that this will help to make your Christmas shopping a little easier. We have also introduced virtual appointments to offer you a more bespoke service and you can book your appointment on our online booking page www.seasaltcornwall.co.uk/private-shopping. You will also find our full collection, including all of our beautiful and thoughtful seasonal gifts, here at www.seasaltcornwall.co.uk or call Sophie and the Customer Services team here in Cornwall to chat, place an order or ask any questions. You can speak to one of our team on 01326 640075 or pop on a live chat on our website if you prefer. We would love to hear from you.

During the weeks and months ahead, as previously, we are committed to keeping our connections strong with you by bringing you news and stories from Cornwall. We have made it through one national lockdown by supporting each other and sharing our experiences, advice and pictures to brighten our days at home. We have all come together, far yet near, to make and create, read and write, meditate, bake and garden and we have really enjoyed hearing your feedback and seeing your creativity in pictures. You have also shown incredible generosity, raising more than £70,000 for our charity partners through the purchase of our face coverings so far – we cannot thank you enough.

On behalf of all of us here at Seasalt, we want you to know that our thoughts are with you, your families and friends. We remain positive that these weeks of lockdown will be effective and we are in a better place for Christmas. We hope you will continue to join us as we share more Cornish recipes, how to tutorials, book recommendations and crafting activities over the next month. Stay safe and look out for one another, we are humbled by your ongoing support and understanding.

Best wishes
Paul & all of us at Seasalt

Seasalt Cornwall

SEASALT SHOPS

In line with government advice, our shops in England and Ireland are temporarily closed. Our shops in Scotland, Wales and Belfast remain open but we recommend you check before you travel.

Find a Shop

Seasalt Cornwall

SEASALT FRIENDS PRIVATE SHOPPING

We’re offering virtual appointments for a truly personal experience from the comfort of your own home.

Learn more & book

FAQS

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How do I make a virtual shopping appointment?

We have an easy online booking system for our private in-shop and virtual shopping appointments. Learn more & book.

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What are Virtual Shopping Appointments?

Our shops in Belfast, Scotland and Wales are still offering in-shop private shopping appointments. Alternatively, we also offer Virtual Private Shopping appointments via Zoom. You’ll experience our bespoke service from the comfort of your own home, where we’ll make recommendations and help you find some special new pieces. Use our easy online booking system to choose your time slot. You’ll receive instructions via email explaining how to attend. Learn more & book.

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Who can come along to my private shopping appointment?

To keep everyone as safe as possible, we ask that you come to your appointment alone. Of course, for our virtual appointments, anyone from your household is welcome to gather round your screen!

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Is my local Seasalt shop open?

Sadly, are shops in England and Ireland are closed for the moment. Our shops in Belfast, Scotland and Wales remain open. Please check our Find a Shop page for details of whether your local Seasalt shop is open. Please note their opening hours may have changed.

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What are you doing to keep staff and customers safe?

We are closely following all the government guidelines and have temporarily closed our shops in England and Ireland. Shops in Belfast, Scotland and Wales remain open – here we are adhering to social distancing, wearing face coverings, cleaning regularly and only taking contactless payments.

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How are you supporting employees during this time?

The precautionary measures in place at our shops are helping to keep both our staff and customers safe – read more about shopping safely with us above.

We’ve adapted working practises at our Distribution Centre in Cornwall to make sure our warehouse colleagues can work safely within the government guidelines. They are a brilliant team and we are so grateful to them for their hard work and positive approach throughout this year. Some of the extra precautionary measures we've taken include splitting shifts to reduce the number of people working together, reinforcing hygiene guidelines and remaining two metres from each other at all times.

For our office teams, who have been adapting to working from home over the last few months, we've offered lots of advice to help them look after their mental and physical health. Staying connected is so important, so we make sure our teams check in with each other regularly, via virtual coffee breaks and frequent updates through our online platform, and via email and phone.

The wellbeing of our teams and customers will always be our first priority and we consistently reviewing and adapting to government advice to keep our community safe.

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Are you still able to deliver my parcel?

Yes we are. We are operating at normal capacity. For added ease of mind, from 1st March 2020 we have also extended our returns policy to 6 months.

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Can I still buy using click & collect?

Unfortunately, we’re not able to offer this service at the moment.