KEEPING OUR COMMUNITIES SAFE

As lockdown begins to lift in the UK and Ireland, we’ll be opening our shops in line with government guidelines and we look forward to seeing you soon. Before making a special journey, we recommend checking your local shop page to see if your shop is open.

Thanks to the amazing team at our distribution centre in Cornwall, we’re able to keep sending you special Seasalt things to brighten your days. We’re also continuing to offer 6 month returns for total peace of mind.

The health and wellbeing of our staff and customers is, as always, our priority. As lockdown lifts, we’ll be following local government guidance and doing all we can to keep our communities safe.

In the meantime, we’ll keep sharing creativity and positivity from our Cornish shores to yours. Visit our blog for art, craft and cooking tutorials.

FAQS

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What are Private Shopping Appointments?

We’re continuing to offer our private shopping appointments, both in shops and virtually via Zoom. You’ll experience our bespoke service where we’ll make recommendations and help you find some special new pieces. Visit our private shopping page to find out how it works. Learn more and book.

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What are Virtual Shopping Appointments?

From January we'll again be offering virtual private shopping appointments via Zoom. You’ll experience our bespoke service from the comfort of your own home, where we’ll make recommendations and help you find some special new pieces. Visit our private shopping page to find out how it works. Learn more & book.

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Are you still able to deliver my parcel?

Yes, we are. We are operating at normal capacity. For added peace of mind, our returns policy continues to be to 6 months.

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What are you doing to keep staff and customers safe?

We are adhering to social distancing, wearing face coverings, cleaning regularly and only taking contactless payments. We are closely following all local government guidelines.

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Are changing rooms open?

Our changing rooms are open in our shops in England, you can try on a maximum of 5 items at a time. We will be closely following all local government guidelines and opening changing rooms in other shops when we can. Our extended 6 month returns policy means there’s plenty of time to bring back anything that isn’t quite right for you.

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How are you supporting employees during this time?

The precautionary measures in place at our shops are helping to keep both our staff and customers safe – read more about shopping safely with us above.

We’ve adapted working practises at our Distribution Centre in Cornwall to make sure our warehouse colleagues can work safely within the government guidelines. They are a brilliant team, and we’re so grateful to them for their hard work and positive approach. Some of the extra precautionary measures we've taken include splitting shifts to reduce the number of people working together, reinforcing hygiene guidelines, and remaining two metres from each other at all times.

For our office teams, who have been adapting to working from home, we've offered lots of advice to help them look after their mental and physical health. Staying connected is so important, so we make sure our teams check in with each other regularly, via virtual coffee breaks and frequent updates through our online platform, as well as via email and phone.

The wellbeing of our teams and customers will always be our first priority and we consistently reviewing and adapting to government advice to keep our community safe.