Dear Seasalt Friends

Thank you for your support over the past few months, which have been challenging for us all.

Your messages of positivity have kept us going and now we're delighted to be able to reopen some of our shops and welcome you back in person. We understand you may have some concerns about visiting shops again and want to reassure you that the wellbeing and safety of our customers and staff is our priority, as always. We've been working hard behind the scenes to make sure shopping at Seasalt is a safe and enjoyable experience for everyone.

Best wishes,
Paul Hayes - Chief Executive Officer

Signature

We're reopening our shops from 15th June.
Here is everything you need to know.

Seasalt Cornwall

FIND A SEASALT SHOP

We're delighted to welcome you back! From 15th June we will begin reopening some of our shops. See which shops are open below and don't forget to check our opening times, which may have changed.

Find a Shop

Seasalt Cornwall

SEASALT FRIENDS PRIVATE SHOPPING

We are pleased to offer a limited number of private shopping appointments, so as many people as possible will feel safe coming in to see us. Have the shop to yourself and try on your favourites with total peace of mind.

Learn more & book

Seasalt Store

SHOP SAFETY AT SEASALT

We've missed you and are looking forward to welcoming you back to our shops across the UK and Ireland. The health and wellbeing of our customers and staff remains our priority, so we're doing all we can to help keep our community safe.

Here are some of the measures we've put in place.

Private Shopping

Private Shopping

We're pleased to offer a limited number of private shopping appointments in selected shops to help our customers feel comfortable. To find out more and book an appointment, click here.

Continuous Cleaning

Continuous Cleaning

Our teams will be cleaning our shops throughout the day for your peace of mind, particularly high-touch surfaces.

Hand Sanitiser

Hand Sanitiser

Every customer will be asked to use hand sanitiser when they come in. The one we're providing has been made for us by our friends at Tarquin's Cornish Gin, to the World Health Organisation formula.

Changing Rooms

Changing Rooms

Our changing rooms are closed for the moment (except during private shopping appointments). We’ve extended our returns policy, so you can take your time trying things on and deciding at home.

Social Distancing

Social Distancing

We ask that you stay 2-metres from others at all times while you shop. Markers on the windows and floor are a handy reference. At busy times, we may need to limit the number of people in the shop, so you can browse safely.

Contactless Payments

Contactless Payments

For hygiene reasons, we are not accepting cash payments at this time.

Front line workers

We are so grateful to all of those on the frontline, looking after us every day. We have been lending our support over the past few weeks where we can.

FAQS

+

Is my local Seasalt shop open?

Please check our Find a Shop page for the latest list of shops we have reopened. Don't forget to check opening hours too, as these may have changed.

+

Why is my local shop still closed?

We are phasing the reopening of our shops to give each shop individual focus. This will allow us the time we need to prepare the shop interiors and get our teams safely back to work, including giving extra training on our safe shopping measures. We will update our website as soon as new shops are open so keep checking for the latest details.

+

What are you doing to keep staff and customers safe?

We have closely followed all the government guidelines to make sure you can shop safely with us. Measures include social distancing, continuous cleaning and contactless payments. Find out about the steps we have taken .

+

How do I make a private shopping appointment?

We have an easy online booking system for our private shopping appointments. Learn more & book.

+

How do I cancel or reschedule my appointment?

When you booked your appointment, you should have received a confirmation email from us with all the details. If you need to cancel or reschedule your appointment, please click the link at the bottom of your confirmation email and follow the instructions.

+

Who can come along to my private shopping appointment?

Following current government guidelines, we ask that you come along by yourself or with one friend or family member who lives with you.

+

How are you supporting employees during this time?

We have a wonderful team here at Seasalt and we're doing all we can to support each other at this time.

For our office teams, who have been adapting to working from home, we've offered lots of advice to help them look after their mental and physical health. Staying connected is so important, so we make sure our teams check in with each other regularly, via virtual coffee breaks and frequent updates through our online platform, and via email and phone.

Our shop and field-based teams receive daily updates and all of our area management and central retail operations teams are working hard to support the store teams, who are impacted by the current situation.

Our Distribution Centre in Cornwall has remained open, but we have adapted our working practises to make sure our warehouse colleagues can work safely within the government guidelines. They are a brilliant team and we are so grateful to them for their hard work and positive approach over this period. Some of the extra precautionary measures we've taken, include splitting shifts to reduce the number of people working together, reinforcing hygiene guidelines and remaining two metres from each other at all times.

The wellbeing of our teams and customers will always be our first priority and we consistently reviewing and adapting to government advice to keep our community safe at this incredibly challenging time.

+

Are you still able to deliver my parcel?

Yes we are. We are operating at normal capacity. For added ease of mind, from 1st March 2020 we have also extended our returns policy to 6 months.

+

Can I still buy using click & collect?

Yes, please select the click & collect option when you check out.