We're here to help, which is why we've put together this comprehensive list of frequently asked questions.
We hope we've answered your query below. If not, please do call or drop us an email with your question and we'll do our best to answer it.
We're here to help, which is why we've put together this comprehensive list of frequently asked questions.
We hope we've answered your query below. If not, please do call or drop us an email with your question and we'll do our best to answer it.
We decided our lovely clothes deserved a shiny, new online home to show them off at their best. But it’s not all for show, we’ve also worked hard to make it quicker and easier for you.
The checkout has changed because we’ve added lots of brilliant new functionality to the site, including delivering to multiple addresses in one order.
No, you don’t need to - there’s a visitor purchase available. But there are loads of benefits to having a Seasalt account; you can track orders, view order history, change and manage your details, organise exchanges and refunds, save and share Wish Lists and get all the latest on new arrivals, sales and special promotions.
If you do set up a Seasalt account, you can track orders, view order history, change and manage your details, organise exchanges and refunds, and get all the latest on new arrivals, sales and special promotions.
We were the first fashion company ever to get garments certified to Soil Association standards. Neil and Sophie Chadwick saw first-hand the positive social and environmental impact that organic cotton can buy and they decided that Seasalt would always produce as much clothing organically as they could.
It isn’t always possible to use environmentally friendly materials but around 60% of our cotton clothing is organic. And we’re always trying to reduce our environmental impact across the whole business.
Most of our collection is made overseas. We’re also keen to promote local suppliers so over the coming months look out for more products made in Cornwall and the South West by small scale manufacturers.
We’re passionate about making high quality, beautiful garments that speak of the beautiful area where we live, its maritime heritage and the people that live here. Find out more by reading our fabric stories.
Check out our size guide.
Each product has lots of information with regard to make, fabric, fit and style on the individual product pages, but if you can’t find everything you need on the website please feel free to contact us.
There might be! Take a look at our shops page to find out.
No, you don’t, there’s a visitor purchase available. But there are loads of benefits to having a Seasalt account; you can track orders, view order history, change and manage your details, log exchanges and refunds, save and share Wish Lists and get all the latest on new arrivals, sales and special promotions.
We will not rent, sell or lease this personally identifiable information to other companies or individuals. Please read our Privacy Policy
Log on to your account and select ‘My Details’. Here you can update your contact information, account preferences, password and saved addresses.
Check for spelling mistakes, try searching using different words, broaden your search, or contact us and we’ll be happy to help.
We do refresh our online stock; please contact us to find out if the item you want is going to be re-available online. Alternatively, check out your nearest shop.
Find the product you would like to buy, select the size and colour, and click ‘add to bag’. You can now carry on browsing and adding items, check your bag and edit its contents, or proceed to checkout. At the checkout, you’ll be asked to provide delivery and payment details. Once your delivery details are filled in you will be able to proceed to payment. When the order is successful you’ll see an order confirmation page and also receive an order confirmation email. If you have problems with the checkout process or would simply like some help, please feel free to contact us.
No, you don’t need to - there’s a visitor purchase available. But there are loads of benefits to having a Seasalt account; you can track orders, view order history, change and manage your details, organise exchanges and refunds, save and share Wish Lists and get all the latest on new arrivals, sales and special promotions.
We accept online payment in a secure environment with Visa, Mastercard and American Express credit cards, as well as Maestro, Visa Electron and Visa Debit cards.
Yes. To protect cardholders, all orders are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary. The Seasalt site is also certified quarterly by Security Metrics, for more information read our Security Policy
Yes. Please feel free to call us.
Special offers, such as 2 for 1, are automatically applied at the checkout. Promotion codes are very easy to use – you just need to type the code into the box provided in your shopping bag. Sign up to our email list to make sure you hear about all the Seasalt promotions.
If you're ordering from the UK or European Union all prices are shown in sterling and include 20% VAT on adult’s clothing and 0% VAT on children’s clothing and gift vouchers. If you are ordering from outside the UK and European Union or from the Channel Islands all prices are shown in sterling and exclude VAT.
You’ll receive an order confirmation email once a successful order has been placed. Your card will not be debited until we are despatching the goods, at which point you’ll get an order despatch email.
If your order hasn’t yet been despatched, please call us and we’ll try to get extra items added. If your order has already been despatched you’ll need to place a new order for the additional items.
Yes, as long as it hasn’t been despatched. Please give us a call and we’ll arrange this for you.
| Type | Cost | How long will it take? |
|---|---|---|
| Standard UK | £3.95 incl. VAT | Please allow 3-5 working days. |
| Express UK | £7.00 incl. VAT | Available on orders placed before 2pm, Mon-Fri. |
| Channel Islands | £6.95 exc. VAT | Please allow 3-5 working days. |
Next day delivery is not available to the Channel Islands. Next day delivery is not available on UK Bank Holidays and is not guaranteed to the Isle of Wight, Isle of Man and remote parts of Scotland.
All UK orders are sent via the Royal Mail Track and Trace service.
| Location | Cost | How long will it take? |
|---|---|---|
| Europe EU Member States * |
£8.00 inc. VAT | Please allow 21 days from placing your order. |
| Europe Non EU Member States * |
£6.67 exc. VAT | |
| Rest of the World ** | £12.00 exc. VAT |
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City State
Argentina, Australia, Bangladesh, Brazil, Chile, China, Colombia, Croatia, Egypt, Ghana, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Moldova, New Zealand, Nigeria, Oman, Peru, Philippines, Qatar, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam
All overseas orders are sent by international recorded service.
Yes, we offer an express delivery service to most parts of the UK.
It is not however available to the Channel Islands, on UK Bank Holidays and is not guaranteed to the Isle of Wight, Isle of Man and remote parts of Scotland.
Express deliveries normally arrive next working day but are not guaranteed.
All UK orders are sent via the Royal Mail Track and Trace service.
No. We don’t use a sign for service.
Sorry, not at the moment.
Yes. We use Royal Mail Track and Trace. When your order has been despatched we’ll send you a confirmation email which will include your tracking number. This can be used to track your order as it makes its way to your door.
Sorry, no.
Firstly, check your tracking number with Royal Mail. If it has been more than 10 working days since your order was despatched please contact us and we’ll arrange for a replacement to be sent.
Please contact us and we can advise you on what we can do to help.
We ask that you send your purchase back within 28 days of receipt of goods, making sure it's unused and good as new in its original packaging with all info tags still attached (this does not affect your statutory rights). Find out more about our no quibbles Returns Policy
There will be a form delivered with your goods. For more information please read our Returns & Exchanges page.
There will be a form delivered with your goods. For more information please read our Returns & Exchanges page.
If you’re exchange item is not in stock we’ll issue a refund and contact you to let you know.
If you have an account, you’ll be able to log in and see whether your item has been received. If you don’t have an account, please feel free to call us.
We can refund you as soon as the goods have been received and checked. And once we have refunded your account we will email you to let you know.
Your refund will be processed back the payment card you made the purchase with.
The type of information we collect about you includes: your name, address, phone number, and email address. These all help us make your Seasalt shopping experience as seamless as possible. Please read our Privacy Policy
When you provide personally identifiable information to Seasalt Limited, we may use it to provide you with information about Seasalt products and services.
We will not rent, sell or lease this personally identifiable information to other companies or individuals. Please read our Privacy Policy
Yes. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right please contact us.
Yes. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Please read our Security and Privacy Policies
Yes. To remove your details from our customer database and mailing list please contact us.
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 1326 640075 or click here to inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
For all other queries please get in touch and we’ll do our best to help you as quickly as possible.